Privacy Policy

Nord IPTV ("we", "us", "our"), operated at nordiptv.shop, is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Nordic national data protection laws.

1. Data Controller

The data controller for your personal data is Nord IPTV, contactable via WhatsApp at +33756757598 or through our contact page.

2. What Personal Data We Collect

We collect only the minimum data necessary to provide our IPTV service:

• Account Data: Contact information you provide when ordering (typically WhatsApp number or email address)
• Payment Data: Transaction references (we do not store full card numbers)
• Technical Data: IP address used to activate your IPTV credentials (stored for fraud prevention only)
• Communication Data: Support messages you send us via WhatsApp

3. How We Use Your Data

Your data is used exclusively for:

• Fulfilling your IPTV subscription (creating and managing your account)
• Processing payments and sending receipts
• Providing customer support
• Preventing fraud and abuse of our service
• Complying with legal obligations

4. Legal Basis for Processing

• Contract performance: Processing necessary to deliver your subscription
• Legitimate interests: Fraud prevention and service security
• Legal compliance: Meeting our legal obligations

5. Data Retention

We retain account data for the duration of your subscription plus 90 days after cancellation. Payment records are retained for 7 years to comply with financial regulations. Support conversation data is retained for 12 months.

6. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. Data may be shared only with:

• Payment processors (for transaction fulfilment only)
• Legal authorities (if required by applicable law)

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing

To exercise any of these rights, contact us via WhatsApp at +33756757598. We will respond within 30 days.

8. Cookies

nordiptv.shop uses only essential technical cookies necessary for the website to function. We do not use advertising cookies, tracking pixels, or third-party analytics cookies that collect personal data. No cookie consent banner is required for essential cookies.

9. Security

We implement industry-standard technical and organisational security measures including encrypted data storage, access controls, and regular security audits to protect your personal data against unauthorised access, alteration, or disclosure.

10. International Transfers

If your data is processed outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with GDPR requirements (e.g. standard contractual clauses).

11. Complaints

If you believe we are not handling your data correctly, you have the right to lodge a complaint with your national data protection authority:

• Sweden: Integritetsskyddsmyndigheten (IMY)
• Norway: Datatilsynet
• Finland: Tietosuojavaltuutetun toimisto
• Denmark: Datatilsynet

12. Changes to This Policy

We may update this privacy policy periodically. Material changes will be communicated via our website. The date of the latest revision is shown at the top of this page.

13. Contact

For all privacy-related enquiries, contact us via WhatsApp: +33756757598 or through our contact page.